Shipping / Returns

Shipping
Delivery & Postage Costs
​We charge a flat rate of $5 for all orders New Zealand wide.
Free Shipping on orders over $69.00 New Zealand wide.
All orders are sent via Tracked Courier Post.
Orders are dispatched within 3 business days from the date of placing your order.
You will receive an automated email with your tracking detail when you parcel is on its way.

International shipping is NOT currently available. 
 
Local Pickup is available in Levin - Horowhenua.
 
 
Pricing
All pricing is in NZD. Pricing may change without notice.
 
Returns
Returns/replacements are offered on faulty product only if the fault cannont be repaired, and that its a fault deemed to be from manufacture not from misuse or not following strict washing instructions. If an item was sent in error, the correct product will be sent asap, contact must be made within 7 days of receiving goods. Any item accepted for return or refund will be inspected and you will be contacted once the item has been checked and informed of the next step. If you feel any purchase isnt as described or you feel isnt correct in anyway, you must notify us within 7 days of receipt of your goods. The outcome of this situation is case dependant and varies depending on what the issue may be. Any item returned under this circumstance must be in a sellable condition, ie, not worn, washed or damaged in anyway.
Any products returned as an agreed faulty item will be repaired or replaced and sent back, BeBops will cover your postage cost or offer you a free product as compensation. Any item sent back as an agreed refund or exchange for change of mind will be sent at customers expense. The refund amount is for product cost only, and no shipping costs will be reimbursed.
Please if you have any issue with your products, contact me as soon as possible. If it's something you notice immediately email me, or if its something that happens after months of use let me know! I will do the most i can to get your item working the way it should to keep everyone happy.
 
Warranty
We offer a 12 month warranty on our nappies and inserts sold since 1 April 2014 (if you purchased a nappy from the previous owner before this time then please contact us and we will discuss options for repair with you).  The warranty covers the following defects for a period of 12 months from the date of purchase, proof of purchase must be supplied with no exceptions:
Fabric defects, faults in bamboo/PUL/Minky
Sewing defects, missing stitching
Snap defects, missing, cracked or non functional snaps

The warranty does not cover any damage caused by washing excessivly or using products not recommended for nappies. For example but not limited to; using any stain removers, boiling, frequent tumble drying on hot setting, strip washing using baking soda and vinegar, soaking or storing in water or napisan before washing. Nappies bought second hand or bought as 'seconds' are not covered under warranty. 
Not following the washing guidelines can cause problems such as shortening the life of your nappy. Repelling on liquids/leaking, destroying the waterproof membrane (delaminating), perishing the elastics.